Frequently asked questions

Below is a selection of questions that we are frequently asked by people who want to travel on the Polruan Ferry. If you can’t find the answer to your question below, please call our office on 01726 870232 and we will be happy to help.

Are dogs allowed?
Dogs are very welcome on board our ferries. The surrounding area has lots of great walks, so there are good opportunities for your dogs to get plenty of exercise! Please keep your dog on a lead whist they are on the ferry and take care of them when you are boarding and getting off the boat.

Are you accessible for wheelchair bound or limited mobility passengers?
We welcome everyone aboard our ferries. Please note that there are slipways to access the ferries on both sides of the river. If you require assistance please contact us on 01726 870232 for more information before you travel.

Where can you park nearby?
If you wish to travel on the ferry, there are car parks close to the ferry on both sides of the river. See our How to Find page for more information.

Where can I purchase tickets?
You can pay your fare on board the Polruan ferry. We do not issue tickets

What age do you consider a child?
Our child ranges are from 3 to 12 years.

How long does the journey take?
The crossing between Polruan and Fowey takes a few minutes.

Are there toilets on board?
There are no toilets on board the ferry but the crossing is short and there are public toilets available on the Quay in Polruan and on Town Quay in Fowey.

Does the ferry stop during periods of bad weather?
The safety of our passengers is our paramount concern at all times so if the weather is too rough for us to operate safely we will stop the ferry service. In reality, this only happens rarely and usually just in the winter months when there are gales.

We always aim to give passengers as much notice as possible if the ferry is not running or needs to finish early due to bad weather.

In these instances, please check our Polruan Ferry Facebook page for daily service updates and bad weather news. We will always try to get the ferry running again as soon as possible when the conditions improve.

Can I book a private ferry outside of normal operating hours?
We are able to put on a private ferry trip for you if you want to travel outside of normal operating hours. This can be arranged by emailing with the details, including a contact number phone number. This service is weather dependent.